Emergency & Safety
Essential numbers, hospitals, and phrases. Save these before you go.
Emergency Numbers
| Service | Number | Notes |
|---|---|---|
| Police | 110 | Chinese-language dispatchers — request English-speaking officer if needed |
| Ambulance | 120 | Request English-speaking operator |
| Fire | 119 | Dispatch in Chinese |
| Citizen Services Hotline | 12345 | General government services & complaints; English availability may vary |
| Immigration Hotline | 12367 | Visa, border, entry-exit, and arrival-card questions |
English-Speaking Hospitals
Shanghai United Family Hospital
Shanghai • International wing, 24/7 ER
Address: 699 Pingtang Rd, Changning District 上海市长宁区平塘路699号
Beijing United Family Hospital
Beijing • Full English service, international insurance
Address: 2 Jiangtai Rd, Chaoyang District 北京市朝阳区将台路2号
International SOS Beijing Clinic
Beijing • 24/7 assistance center
Address: Suite 105, Wing 1, Kunsha Building, 16 Xinyuanli 北京市朝阳区新源里16号琢沙大厦1座105室
Guangzhou United Family Hospital
Guangzhou • International standards
Address: 28 Panfu Rd, Yuexiu District 广州市越秀区盘福路28号
Global Doctor Chengdu Clinic
Chengdu • English-speaking doctors
Address: 2F, Bldg 10, Raffles City, 3 Shuangqing Rd 成都市来福士广场10栋2层
Emergency Phrases
| English | Chinese | Pinyin |
|---|---|---|
| Help! | 救命! | jiù mìng! |
| I need a doctor | 我需要看医生 | wǒ xū yào kàn yī shēng |
| Call the police | 请报警 | qǐng bào jǐng |
| I'm allergic to... | 我对...过敏 | wǒ duì ... guò mǐn |
| Where is the hospital? | 医院在哪里? | yī yuàn zài nǎ lǐ? |
| I'm lost | 我迷路了 | wǒ mí lù le |
| My passport is lost | 我的护照丢了 | wǒ de hù zhào diū le |
| Embassy | 大使馆 | dà shǐ guǎn |
Compare Plans
One product, three support levels. Light is free; Pro adds the Guide; Premium adds real human Concierge support.
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Free
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- Drag-and-drop edit
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Pro
$9.99
- Everything in Light
- Guide — pre-arrival master checklist
- Getting Around guide (DiDi, HSR, Metro)
- Food & Dining deep guide
- Money & Payment tips
- Daily Life & Customs guide
Premium
$10/day
$49.99 for the first 5 days, then $10/day
- Everything in Pro
- Concierge — real human support via WhatsApp/WeChat
- Restaurant reservation attempts
- Urgent translation help for travel situations
- Train ticket & attraction booking assistance
- Some bookings may require advance payment
Contact us at info@trisaino.com if you have any questions regarding product features and pricing.
Feature Comparison
| Feature | Light | Pro | Premium |
|---|---|---|---|
| Master checklist | Yes | Yes | Yes |
| Interactive tools | Yes | Yes | Yes |
| Transport & food guides | No | Yes | Yes |
| Cultural & daily life guides | No | Yes | Yes |
| Real human support | No | No | Yes |
| Restaurant booking | No | No | Yes |
| Service-hour support | No | No | Yes |
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Human help for selected restaurant, translation, and booking requests via WhatsApp or WeChat.
Message us first — no purchase needed
Reach our bilingual team on WhatsApp or WeChat — this is the easiest way to contact us. After we help, you can unlock Guide + Concierge in the app to confirm your order.
Restaurant reservation attempts
Urgent translation help for travel situations
Train ticket & attraction booking assistance
Advance payment may be required for some bookings
Service hours 8am–8pm China time — tell us what you need and we try our best
We help with most eat / stay / move-around requests during service hours. Some bookings depend on availability and local rules, so we can't promise every request will go through — but we'll always tell you where things stand.
What We Help With
Restaurant Reservations
We call restaurants in Chinese and book your table.
Emergency Translation
Send us a photo of a menu or sign - we translate instantly.
Train Tickets
We buy tickets on Chinese platforms that don't accept foreign cards.
Local Recommendations
Tell us your vibe and we suggest spots locals actually go to.
Sample WhatsApp Conversation
You
Hi! Can you help me book a nice Sichuan restaurant near The Bund tonight? 2 people, 7pm.
trisAino Concierge
Of course! I recommend Chuan Jia Ben Bang - authentic Sichuan, locals' favorite. I'll call and book for 7pm. Any spice preference?
You
Medium spice please! Also, can you send me the address in Chinese for the taxi?
trisAino Concierge
Booked! Here's the address for your taxi driver:川家本帮
上海市黄浦区中山东一路外滩附近
Zhongshan Dong Yi Lu, near The Bund, Huangpu District
Show this to your DiDi driver. Enjoy dinner!
Sample WeChat Conversation
You
Hey! I need tickets to the Great Wall at Mutianyu tomorrow for 2 adults. Can you help?
trisAino Concierge
Absolutely! Mutianyu is a great choice - less crowded than Badaling. Tickets are 40 RMB/person + 120 RMB round-trip cable car. Want me to book both?
You
Yes please! Also, what's the best way to get there from Dongzhimen?
trisAino Concierge
Tickets booked! For transport:慕田峪长城
北京市怀柔区渲海镇慕田峪村
Mutianyu Village, Bohai Town, Huairou District
I recommend booking a DiDi for ~150 RMB one way (~1.5 hrs). Want me to arrange a round-trip driver instead? About 500 RMB for the day with waiting time.
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