Concierge
Real human help on WhatsApp or WeChat, every day 8:00–20:00 China time, typical first reply in about 3 minutes.
Message us first, no purchase needed
Message our team on WhatsApp or WeChat. Asking is free. Unlock Guide + Concierge when you want us to actually book or fix something for you.
What We Help With
We call restaurants in Chinese and book your table.
Send a photo of a menu or sign, translation back within minutes.
We buy tickets on Chinese platforms that don't accept foreign cards.
Tell us your vibe and we suggest spots locals actually go to.
Missed a train or plans moved? We walk you through rebooking options and fees.
Sold-out tickets, closures, weather. A same-day alternative that fits your route.
Who Concierge Is For
You planned it yourself and want to keep it that way, with someone to ask when China works differently than expected.
Tickets, tables and pacing for several people at once. A real person helps coordinate the moving parts.
A dependable English-speaking contact in China, reassuring for the traveler and for family following along from home.
No time to research local details. Get transport, restaurants and last-minute changes checked while you focus on work.
What Travelers Say
"They rebooked our Xi'an train in about ten minutes while we were still standing on the platform."
"The hotel couldn't find our booking when we arrived. One message, and it was sorted out with the front desk in Chinese."
"I'm vegetarian and nothing on the menu was in English. They sent me a note in Chinese to show the waiter and it just worked."
"Forbidden City was sold out for our only free day. The plan B they put together turned out better than the original. My dad still talks about it."
"Landed at 9am with meetings until evening. They moved my train and had dinner booked before my last meeting ended."
"I showed the DiDi driver the address they sent in Chinese and we just... arrived. Zero drama."
"The park's booking page wouldn't take our cards. They bought the tickets for us and sent the entry codes within the hour."
"Having someone my mum could message in English made the whole trip feel manageable for her."
"Sent a photo of a menu with zero English at 7pm. The translation came back before the waiter did."
"It poured on our Li River day. Ten minutes later we had a new indoor plan and the cruise rebooked for Thursday."
Pricing
Good to know: some bookings may need advance payment. Assistance, not a guarantee; availability and local rules apply. Not an emergency service (for emergencies, dial 110 / 120).
Unlock Guide + ConciergeConcierge FAQ
Is Concierge a real person or an AI bot?
Concierge is real human support. When you message us on WhatsApp or WeChat, a real person from the trisAino team reads and answers. It is not an AI chatbot. Our team knows how travel actually works in China: local apps, trains, hotels, restaurants, and the everyday situations that are hard to search for mid-trip.
What are the service hours, and how fast do you reply?
Every day, including weekends, from 8:00 to 20:00 China time (UTC+8). During service hours you can typically expect a first reply within about 3 minutes. Messages sent outside service hours are picked up the next morning.
Can you help me change a hotel or train booking while I'm already in China?
Yes. This is one of the most common requests. Tell us what changed, and we will walk you through the rebooking options, explain fees and timing, and help you communicate with the hotel or platform if language is the blocker. Where the change has to happen inside your own booking account, we stay with you step by step until it is resolved or a workable alternative is found.
Can I get help only when I need it, without hiring a guide for the whole trip?
Yes. Concierge covers a service window (5 days included, extendable up to 30), and within that window you message us only when you actually need something. For many travelers it works as a backup: most days you won't need us at all, and when plans change, help is a message away.
Can Concierge guarantee bookings or reservations?
No. Concierge is assistance, not a guarantee. Some bookings depend on availability, timing and local rules, and advance payment may be required for some of them. We will always look for a way or a workable alternative, and we will always tell you where things stand.
How do I get started?
Scan one of the QR codes above and say hi. Asking costs nothing. When you need us to book or arrange something, unlock Guide + Concierge, tell us your travel dates, and your service window starts from there.