Concierge
Real human help on WhatsApp or WeChat, every day 10:00–22:00 China time (UTC+8). Response times vary by request and availability. Messages outside service hours are handled during the next service window.
Message us first, no purchase needed
Message our team on WhatsApp or WeChat. Asking is free. Your account includes the complete Guide at no charge; add Concierge support for $9.99 per day when you want us to actually book or fix something for you.
What We Help With
We contact restaurants in Chinese and request a table, subject to availability and confirmation.
Send a photo of a menu or sign for help understanding it during service hours.
We help with ticket purchase options on Chinese platforms, subject to availability, platform rules and any required payment.
Tell us your vibe and we suggest spots locals actually go to.
Missed a train or plans moved? We walk you through rebooking options and fees.
Sold-out tickets, closures, weather. A same-day alternative that fits your route.
Planning a private yacht experience in Shanghai? Explore the yachts and ask us about dates and pricing. Yacht bookings are quoted separately; you do not need to buy Concierge to enquire.
Who Concierge Is For
You planned it yourself and want to keep it that way, with someone to ask when China works differently than expected.
Tickets, tables and pacing for several people at once. A real person helps coordinate the moving parts.
A dependable English-speaking contact in China, reassuring for the traveler and for family following along from home.
No time to research local details. Get transport, restaurants and last-minute changes checked while you focus on work.
What Travelers Say
"They rebooked our Xi'an train in about ten minutes while we were still standing on the platform."
"The hotel couldn't find our booking when we arrived. One message, and it was sorted out with the front desk in Chinese."
"I'm vegetarian and nothing on the menu was in English. They sent me a note in Chinese to show the waiter and it just worked."
"Forbidden City was sold out for our only free day. The plan B they put together turned out better than the original. My dad still talks about it."
"Landed at 9am with meetings until evening. They moved my train and had dinner booked before my last meeting ended."
"I showed the DiDi driver the address they sent in Chinese and we just... arrived. Zero drama."
"The park's booking page wouldn't take our cards. They bought the tickets for us and sent the entry codes within the hour."
"Having someone my mum could message in English made the whole trip feel manageable for her."
"Sent a photo of a menu with zero English at 7pm. The translation came back before the waiter did."
"It poured on our Li River day. Ten minutes later we had a new indoor plan and the cruise rebooked for Thursday."
Pricing
Your purchased service days run consecutively from your chosen trip start date, not your payment date. Set the date in your account after purchase.
Meals, tickets and other third-party charges are separate. Read the refund policy before purchase.
Good to know: some bookings may need advance payment. Assistance, not a guarantee; availability and local rules apply. Not an emergency service (for emergencies, dial 110 / 120).
Choose Concierge supportConcierge FAQ
Is Concierge a real person or an AI bot?
Concierge is real human support. When you message us on WhatsApp or WeChat, a real person from the trisAino team reads and answers. It is not an AI chatbot. Our team knows how travel actually works in China: local apps, trains, hotels, restaurants, and the everyday situations that are hard to search for mid-trip.
What are the service hours, and how fast do you reply?
Every day, including weekends, 10:00–22:00 China time (UTC+8). Response times vary by request and availability. Messages outside service hours are handled during the next service window.
Can you help me change a hotel or train booking while I'm already in China?
Yes. This is one of the most common requests. Tell us what changed, and we will walk you through the rebooking options, explain fees and timing, and help you communicate with the hotel or platform if language is the blocker. Where the change has to happen inside your own booking account, we stay with you step by step until it is resolved or a workable alternative is found.
Can I get help only when I need it, without hiring a guide for the whole trip?
Yes. Choose a service window from 1 to 30 days, and message us only when you actually need something. For many travelers it works as a backup: most days you won't need us at all, and when plans change, help is a message away.
How is this different from booking KuaTia through Founder’s Pick?
Basic reservations at KuaTia have no booking fee. That includes checking available times, changes to your date or party size, cancellations, and passing on dietary needs or preferences for the restaurant to confirm. Meals and any restaurant deposit are separate; we’ll explain any deposit before you agree.
Concierge covers broader restaurant and travel assistance during your purchased service days, such as contacting other restaurants, travel translation, and train or attraction booking help. If you already have Concierge, keep using your existing chat. There’s no extra booking fee for KuaTia, and your existing service coverage stays the same. Neither service guarantees availability or a particular outcome.
Can Concierge guarantee bookings or reservations?
No. Concierge is assistance, not a guarantee. Some bookings depend on availability, timing and local rules, and advance payment may be required for some of them. We will always look for a way or a workable alternative, and we will always tell you where things stand.
How do I get started?
Scan one of the QR codes above and say hi. Asking costs nothing. Guide is included free with an account. When you need us to book or arrange something, choose a Concierge service window from 1 to 30 days.