China Health Gateway

United Family is premium private healthcare — you're paying for internationally trained physicians, short waits and international clinical standards, so it costs more than a Chinese public hospital. The hospital gives you a cost estimate before you commit; nothing is booked until you've seen numbers and said yes. You pay the hospital directly — never trisAino — and every visit ends with an itemized English receipt your insurer can process.

United Family has direct-billing arrangements with 40+ major international insurers — when your plan qualifies, the hospital bills your insurer directly for covered costs, so you're not fronting the full bill at the desk; any deductible or co-pay follows your policy's terms. Include your insurer's name in the form and the hospital verifies your plan before your visit. If direct billing doesn't apply, you pay and claim reimbursement afterwards with the itemized English receipts.

Often yes, but it works differently than at home. Chinese pharmacies stock different brands and China doesn't accept foreign prescriptions, so the practical route is a consultation: a United Family physician reviews what you take (bring the original packaging or your prescription) and prescribes an appropriate equivalent from the hospital's own pharmacy. Some medication categories are regulated differently in China — pick "Prescription / medication" in the form and we'll set up the visit; the hospital asks you directly (and securely) which medication you take and confirms what's possible before you go.

This is the area with the strictest rules — several psychiatric medications are controlled substances in China with limited availability, and everything goes through an in-person consultation with a licensed physician. If this is your situation, reach out before you travel if you can: we'll set up the connection with United Family so their clinical team can check with you — directly and confidentially — what's realistic for your specific medication, so you're not finding out at the pharmacy counter.

We can't judge symptoms — that's a doctor's call — but a same-day or next-day appointment for exactly this is what we coordinate fastest. Tell us where you are and how urgent it feels (the form's dropdown, or just message us) and we'll set up the earliest suitable appointment. If it feels severe, that's a different story: call 120 or get to the nearest 24/7 emergency room, don't wait for coordination.

Travelers manage diabetes, autoimmune conditions, IBD and more through United Family — the hospital's specialists handle continuity of care routinely. Bring a summary of your records and your medication list to the appointment; the physician there assesses how to continue your treatment. Our part is getting you to the right specialist at the right hospital, first try.

Call 120 — that's China's ambulance number — or get to the nearest 24/7 emergency room. Don't use the form on this page for emergencies; it's read by people, not monitored around the clock. Once things are stable, message us and we'll help coordinate follow-up care.