Refund and Cancellation Policy

Due to the nature of digital products and real-time human services, all sales are final and non-refundable. Please review the details below before making a purchase.

The Web Guide is provided at no charge with an account, so there is no Web Guide purchase to refund. App Store purchases follow Apple’s billing and refund process.

Concierge involves real-time human support and preparation work that begins immediately upon booking. Therefore, Concierge purchases are strictly non-refundable.

If your trip is canceled or delayed, please contact us at info@trisaino.com at least 48 hours before your scheduled arrival date. While we cannot issue a refund, we may, at our sole discretion, offer one of the following accommodations:

• Pause your service and resume it for a rescheduled trip.
• Issue a credit toward a future trip.

These accommodations are offered as a courtesy and are not guaranteed.

We encourage travelers to create a free account to explore the complete Guide before deciding whether they need optional Concierge support.

If you have any questions about this Refund Policy, please contact us at:

Email: info@trisaino.com